“In the past, drafting minutes was a task for new hires, but these days everything is entrusted to artificial intelligence (AI).”

Kwon, a 32-year-old office worker at an advertising firm in Seoul, recently began using an AI voice-recognition-based minutes service and has significantly reduced working hours. Unlike in the past, when meeting recordings had to be transcribed manually to produce minutes, the AI now translates and summarizes content in real time and even prepares future plans and necessary email drafts. Kwon said, “The memories of being reprimanded at work early in my career because of poorly written minutes now feel like a distant past.”

● From individuals to corporations, handing minutes over to voice-recognition AI

AI is now taking over the role once handled by the “junior team member” who used to write minutes. AI minutes services are evolving from personal tools into core infrastructure for enterprises.

Naver Cloud’s enterprise-only service “NAVER Works Clova Note” is a subscription-based service with a monthly fee of KRW 86,500 for up to 6,000 minutes of use per month. According to Naver, between its launch in October 2024 and December last year, the number of paying customers grew by more than 40% on a month-on-month basis. A Naver Cloud representative explained, “User experience accumulated through the personal voice-to-text AI service ‘Clova Note’ has translated into inflows of corporate customers, bringing total registered users recently above 6.6 million, an increase of about 24% compared with a year earlier.”

The global market is also expanding rapidly. According to market research firm MarketsandMarkets, the global voice recognition market is expected to grow from USD 966 million (about KRW 14.4 trillion) in 2025 to USD 2.311 billion (about KRW 34.5 trillion) in 2030.

Industry insiders cite “AI minutes services” as the segment among voice-recognition services that will monetize the fastest. This is due to high demand to replace repetitive tasks that arise at the end of every meeting with AI. An industry official said, “The market is growing rapidly, spurred by demand from companies seeking to utilize meeting content as data assets.”

● Naver leads as SK Telecom and others join the race

As the market expands, latecomers are entering the competition by promoting differentiated strengths.

SK Telecom’s “A.Dot Note” has distinguished its functions with real-time voice-to-text conversion. Unlike existing services where text can be checked only after recording ends, A.Dot Note displays text in real time in parallel with the conversation and provides segment summaries, enabling immediate grasp of context on site. A.Dot Note surpassed 300,000 cumulative users within a week of its launch in June last year.

Related start-ups are also carving out niches. The B2B (business-to-business) AI meeting app “Bizcrush” specializes in offline business environments. With its proprietary noise-filtering engine, it achieves high recognition accuracy even in noisy environments such as cafés and conferences. Global language AI company DeepL supports automatic saving of minutes and other features in 35 languages, facilitating global collaboration.

AI agents are also emphasizing voice-recognition capabilities. Global AI-based collaboration tool Notion launched its “Custom Agent” service last month, supporting a variety of tasks including voice-recognition-based meeting minutes organization.

Jang Jin-seok, MD Partner at BCG Korea, stressed, “As various AI services are rapidly commercialized, the key factor determining gaps between companies is how quickly they can internalize these tools in their workflows and translate them into tangible results.”

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