Busan Fire and Disaster Headquarters announced on the 7th that it has established and is operating the 'Intelligent 119 Call Reception System' from this month.

The intelligent call reception system is characterized by its ability to convert the caller's voice into text in real-time and utilize artificial intelligence (AI) to accurately determine the location. Busan Fire Headquarters invested KRW 600 million this year to equip servers and install the software on the computers of situation room staff. It was introduced to overcome the limitations of the previous method, where staff had to listen to the call and manually input the details.

The caller's voice is stored as text, and the Busan dialect is converted into standard language. Based on the analysis, AI displays the contact information of relevant agencies and the accident response manual on the monitor screen to assist staff in responding quickly. A spokesperson from the Fire Headquarters stated, "Previously, it was possible to miss the exact location due to difficulty understanding the pronunciation of an agitated caller, but now it is possible to specifically pinpoint the caller's location based on the Global Positioning System (GPS)."

The system also allows for efficient response during natural disasters such as typhoons and heavy rain when calls flood in. In the past, if staff could not answer the phone, only the number was left, and they had to call back individually to confirm the situation. The newly implemented system categorizes the voice messages left by callers using AI to analyze whether the content is urgent and informs the staff accordingly. Kim Jo-il, head of Busan Fire and Disaster Headquarters, stated, "The time from call reception to on-site dispatch has been reduced, speeding up rescue operations," and added, "We will continue to expand citizen-oriented safety systems."

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