2018-12-03 You know you’re on the right track when you become uninterested in looking back. 당신이 잘하고 있다는 걸 깨닫는 시점은 당신이 더 이상 뒤를 돌아보며 후회하지 않을 때다. Lolly Daskal @LollyDaskal Bestselling Author, Speaker, Consultant, Columnist
2018-12-01 Resolution is not about fixing emotions, but about developing a plan for future behaviors. 문제를 해결한다는 것은 감정을 추스르는 것이 아니라 앞으로 어떻게 해야할지 계획을 짜는 것이다. Guy Harris @recovengineer Conflict resolution specialist, leadership expert, co-author From Bud to Boss
2018-12-01 Culture is a competitive advantage. A team with a great culture seems to have an extra layer of strength, tradition, resilience, belief and power that is hard to defeat. 문화를 통해 경쟁적 우위를 점할 수 있다. 견고함, 전통, 회복성, 믿음, 힘을 지닌 위대한 팀은 쉽게 무너지지 않는다. Jon Gordon @JonGordon11 Keynote speaker and NYT bestselling author
2018-11-28 The only way to know your true potential is to explore what lies beyond your comfort zone. 당신의 진짜 잠재력은 안전지대를 벗어난 곳에서 찾아낼 수 있다. Sally Hogshead @SallyHogshead NYT Bestselling Author, Hall of Fame Speaker, CEO of How to Fascinate
2018-12-01 Employees should be given guidelines, not hard-and-fast policies. They should be empowered to come up with creative solutions that are good for the customer, and at the same time, doesn’t hurt the company. 직원들에게 딱딱한 규율이 아닌 가이드라인을 줘야 한다. 직원들 스스로가 회사에 피해가 가지 않는 선에서 고객을 위한 창의적인 해결법을 도출해낼 수 있도록 권한을 위임해야 한다. Shep Hyken @Hyken Customer Service and Experience Expert, Keynote Speaker, NYT Bestselling Author
2018-11-30 When consistency is disciplined, winning becomes incidental. 일관된 행동이 습관이 될 때, 성공은 자연스레 따라온다. Darren Hardy @DARRENHARDY NYT Bestselling Author, Keynote Speaker and Advisor
