Infopla, an AI-based IT automation specialist company led by CEO Choi In-mook, has successfully implemented an AI-based fault detection automation solution at the Defense Computing Information Agency (hereafter referred to as DCIA). DCIA is an agency under the Ministry of National Defense responsible for the construction and operation of the defense resource management information system.

With the administrative network failures in 2023 and the amendment of the Disaster Safety Act Enforcement Decree in 2025, the importance of rapid fault detection and proactive measures has been increasingly recognized, as system failures in national information systems are now perceived as 'social disasters.' The traditional monitoring method, where system operators manually check services during working hours, cannot detect faults occurring outside these hours. Furthermore, existing APM (Application Performance Monitoring) tools find it challenging to detect partial service failures, such as anomalies in specific user screens, rather than entire server failures.

The newly introduced AI and RPA (Robotic Process Automation) hybrid solution is equipped with the capability to detect anomalies in major services in real-time and immediately notify the responsible personnel. This significantly reduces response time in the event of system failures or errors and supports the stable operation of public services.

Infopla, which developed and supplied this solution, was established in 2019 and has introduced the real-time object recognition RPA 'Alpaca (RPACA)' and the AI-based integrated management system 'ITOMS,' supporting the digital transformation of public institutions. It has particularly gained recognition for its technical reliability by obtaining the GS (Good Software) certification, essential for public procurement.

Choi In-mook, CEO of Infopla, stated, "As the digital dependency of public services has recently increased, preventing and swiftly responding to faults has become more critical than ever," adding, "We are actively utilizing AI-based automation technology to ensure business continuity." He also noted, "Many institutions of similar scale are experiencing system instability issues during operations, making an efficient response system through automation technology increasingly important."

Infopla plans to accelerate the spread of IT automation technology in the public sector, leveraging this supply to DCIA. Infopla's technology, equipped with core functions such as web monitoring and fault prediction, is evaluated as being usefully applicable to local governments, public institutions, and large public enterprises. After piloting this technology on the reserve forces homepage, a major public service, at the end of last year, DCIA confirmed the fault detection performance over six months this year and is considering expanding its application in 2026.

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