AI-based BPO company MetaM (CEO Lim Euntaek) has signed a “joint development agreement for building a next-generation AI consultation system” with Nota (CEO Chae Myungsoo), a company specializing in AI model lightweighting and optimization.

The key objective of this collaboration is to introduce an “AI-based multi-agent consultation system” by combining MetaM’s contact center operating know-how accumulated over 28 years with Nota’s AI optimization and agent design technologies.

In the new consultation system, dedicated AI agents handle and share tasks ranging from customer intent analysis and information retrieval to response, consultation summarization, and knowledge management. Through collaboration among agents by role, the system is expected to improve answer accuracy and significantly reduce operating costs and response waiting times. AI will take full charge of simple and repetitive tasks, while professional consultants will take over and handle consultations that require in-depth judgment or emotional empathy.

Based on its experience operating around 200 client companies, MetaM will establish consultant collaboration procedures and take charge of building and operating the AICC. Nota plans to develop core technologies such as task coordination (orchestration) among agents and Retrieval-Augmented Generation (RAG), and apply its proprietary lightweighting solutions to reduce the system’s computational burden.

The two companies plan to first introduce the system at MetaM’s contact centers to verify its effectiveness and then gradually expand its application across various industries, including finance, retail, manufacturing, and the public sector.

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