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Growth Story of British Sportswear Brand “Gymshark”

Immediate Reflection of Customer Feedback
Limited “Drop” Releases Enhance Scarcity

Lee Jeong-heun | No.425 (September 2025 Issue 2)

Gymshark started in 2012 as a personal project by 19-year-old university student Ben Francis in a small garage in Birmingham, England. Rather than competing head-on with global giants like Nike and adidas, the company sought differentiation through fandom-based marketing that put fitness influencers front and center and through a limited "drop" release strategy. The company focused its sales channels exclusively on its own online store from the start. By sticking to a direct-to-consumer (D2C) model that directly controlled pricing, customer experience and data while immediately incorporating customer feedback into product improvements, the company reduced inventory burdens while simultaneously strengthening both scarcity and community bonds. In 2015, the company transitioned to professional management and accelerated global expansion, and in 2020, it secured investment from General Atlantic, joining the unicorn ranks with a corporate valuation of 1 billion pounds (approximately 1.7 trillion KRW). Behind Gymshark's growth lies a D2C philosophy that intricately weaves together relationships, customer experience and data, supported by a fan-centric brand culture.



In 2012, in an ordinary residential neighborhood in Birmingham, England, a 19-year-old man named Ben Francis, who spent his days going between university lecture halls and the gym, would head down to his parents' garage at night. Instead of parked cars, the space was packed with industrial sewing machines and fabric rolls, where he cut patterns, sewed and then tore them apart to start over. His goal was simple. "I'm going to make the workout clothes I want to wear myself."

The desire to solve small discomforts he experienced during workouts drew him to the sewing machine. Each time a new garment was completed, he would try it on in front of the mirror, then tear it apart and fix it dozens of times over. The daily work of modifying patterns while recalling uncomfortable parts he experienced during gym workouts continued day after day. The brand born from this process was Gymshark.

With limited initial capital, he changed the market landscape with an original direct-to-consumer (D2C) strategy instead of going head-to-head with giant sportswear companies. As part of this strategy, he first chose online over offline stores. He took product photos and posted them in fitness communities, and sent samples to fitness influencers with large Instagram followings. When some of them posted videos wearing leggings and hoodies with the Gymshark logo, the brand name spread rapidly. Customers voluntarily promoted the brand using hashtags and the phrase "Gymshark Family."

At that time, the global sportswear market was dominated by giants like Nike, adidas and Under Armour. Their stronghold was solid, reinforced by massive advertising budgets, worldwide distribution networks and professional sports marketing. However, Francis chose a "different game" instead of head-on confrontation. Rather than glamorous star athletes, he put everyday fitness enthusiasts sweating in front of gym mirrors and influencers at the forefront, and instead of mass production and constant sales, he heightened scarcity and anticipation through a "drop" strategy — releasing limited quantities of products for short periods only on fixed dates and times.

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  • This content was translated into English by AI (using DeepL) from an article that was originally written in Korean in the DBR (Donga Business Review). Therefore, please understand that there may be some awkward expressions.
  • The DBR has all legal authority over this content. Please note that unauthorized use and distribution may be subject to legal sanctions
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