“The fine dust, temperature, and humidity data observed by the robot as it moves are now being aggregated on the screen.”

On the 10th at LG Science Park in Gangseo-gu, Seoul. This was how an LG Uplus representative introduced ‘U-BOT’, an artificial intelligence (AI) autonomous driving robot. Equipped with ‘EXAONE’, an AI model developed by LG AI Research, the robot stands 180 cm tall, is mounted on wheels, and moves around various parts of buildings that house telecommunications facilities. Through the remote screen transmitted by U-BOT’s camera, the locations and conditions of equipment could be grasped at a glance. Information that previously required an in-person check can now be understood without going directly to the site.

LG Uplus announced on this day that it plans to build an AI-based “autonomous network” across its entire mobile communication network as early as 2028. The company intends to enable AI to independently operate the overall network by using AI agents such as U-BOT, which manages telecommunications facilities, and “digital twin” technology that implements physical spaces in a virtual environment. LG Uplus plans to completely overhaul its existing manpower-dependent approach by introducing AI for fault response, overload control, and quality optimization.

In the autonomous operation network, AI independently analyzes situations, makes decisions, and takes action. Introducing AI agents into fault-handling tasks is a representative example. Unlike the existing method, in which humans checked alarms and responded, AI detects even minor abnormal signs without missing them. It can then determine the appropriate response on its own and either handle the issue remotely or request a field dispatch.

The company also plans to use AI agents for service quality detection. Through learning, AI agents can capture subtle abnormal signals that appear during service use, allowing them to identify even minor quality issues that are difficult for humans to notice.

Since the second half of last year (July–December), LG Uplus has been pursuing automation of repetitive tasks using its proprietary platform called “AION.” Since its introduction, the number of customer complaints received regarding mobile service quality has reportedly declined by about 70%. Kwon Jun-hyuk, Head of the Network Division (Executive Vice President) at LG Uplus, said, “By advancing the core network technologies that are most essential to customers, we will help build a safer and more sustainable society.”

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