AI knowledge management solution ‘VAIV KMS’ powers counseling knowledge system Targeting the KRW 484 billion AICC market by 2030…expanding AX projects in the financial sector
Photo provided by VAIV Company
AI specialist company VAIV Company (CEO Kim Kyung-seo) has completed the construction of a dedicated “AI KMS” system for K Bank’s customer center and is accelerating its push into the financial sector AI Transformation (AX) market.
This project was carried out as part of K Bank’s AI Contact Center (AICC) framework build-out. Based on its own AI knowledge management solution “VAIV KMS,” VAIV Company has introduced a real-time knowledge recommendation system that immediately searches for and provides the information needed by agents while they are on calls with customers.
The system is linked with a call-assist function that analyzes customers’ telephone inquiries in real time to support consultations. Once a call begins, AI analyzes the conversation and automatically presents on the agent’s screen the most appropriate answers drawn from manuals and product information accumulated in the KMS built by VAIV Company.
According to the company, this enables call center staff to refer to AI-suggested responses to conduct faster and more consistent consultations, while also helping to reduce quality variance in customer service. In addition, information necessary for customer consultations—such as events, notices, and product information changes—is integrated with the system so that updates are reflected in real time by design.
Lee Jae-bok, Head of Business at VAIV Company, said, “In the financial sector, consultations are conducted based on extensive internal knowledge and regulations, making sophisticated AI-based knowledge management essential,” adding, “This project has once again confirmed the applicability of expert knowledge-based AI solutions in the financial industry.”
Meanwhile, according to Allied Market Research, the domestic AI Contact Center (AICC) market is projected to grow at an average annual rate of 23.7% to reach approximately KRW 484.0 billion by 2030. In line with this market growth trend, VAIV Company plans to continue expanding AX (AI Transformation) projects in the public and enterprise sectors, including the financial industry, based on VAIV KMS.
Choi Yong-seok
AI-translated with ChatGPT. Provided as is; original Korean text prevails.
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